BASE
In close collaboration with our partners in the activity industry, we have designed a powerful, flexible, and focused platform that takes the everyday life of running an activity provider to the next level.
Book a demoPlanning. Your Blueprint for Success.
You want to be effective. Your operation has a lot of moving parts, and you are a focused team. With Bilberry Base, you get everything you need in one system: define your products, set availability, and adjust prices. Once done, add our code snippet to your website and customers can book activities and send requests through our simple and intuitive widgets.
PLAN:
A Smooth Operation
Experience a powerful tool for all your product and planning needs. Create your product offerings, manage your staff and resources, and integrate with your partners. Sort out any bottlenecks, and make sure your business is running at optimal capacity. All tracked in real-time, making sure everything is always up-to-date.
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Products
Our powerful product builder lets you build the offering you want, and set the availability just as you want it. Create custom events for larger groups.
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Personnel
Schedule staff based on skill, availability, client requirements, and event needs. Send notifications when something happens, keeping everyone in the know.
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Resources
Track resources across products, and monitor their usage in real-time. Schedule maintenance and prevent conflicts during high-demand periods.
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Suppliers
Cultivate strong supplier relationships through shared bookings and resources, ensuring reliability and high-quality service.
Selling. Winning Hearts and Deals.
Our widgets integrate seamlessly into any existing website. But when you need that personal touch, selling over the counter or in person by the lake is just as easy. Bilberry scales to any tablet, and with an intuitive interface, you can quickly check availability and process a sale. Stay in the field close to the action, and
fill the last few seats before launching your adventure.
fill the last few seats before launching your adventure.
SELL:
A Great Booking Journey
Implement our responsive and user-friendly booking widgets directly on your existing website. Use our advanced pricing engine to tune your tickets, add curated extras for a few extra bucks, and create tailor-made offers for groups and organizations.
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Widgets
Our extensive library of widgets talks with your website, making sure that what you plan is what your customers can book. Always up to date and usable on every screen size.
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Price Engine
Use dynamic pricing strategies based on demand, season, and market trends for maximum profitability. Increase average transaction value with bundles and add tempting early bird offers.
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OTA Integration
Integrate directly with the strongest Online Travel Agencies in the world for global reach. Real-time synchronization maintains accurate availability and pricing, giving you the tools to balance your inventory.
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Payments
Integration with market leaders Stripe and Nets Easy for secure transactions. Accept credit cards and digital payment options for a seamless checkout process.
Delivering. Excellence Every Time.
Planning and selling your activity is only half the battle. Bilberry helps you be your best self by giving you the information you need to provide personal service with attention to detail: who is coming, what do they need, and who will be there to greet them? Keep track of your equipment, guides, rooms, and vehicles, all in one simple and intuitive interface right on your phone.
DELIVER:
What It’s All About
When it comes to delivering the service you have full operational control. Monitor activities and check-ins in real time, get detailed information on participants, and optimize every interaction. Assign team leads and ensure you have the right people at the right place.
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Monitor
Keep an eye on what’s happening to ensure smooth operations and swift responses to any deviations. Foster a guest-centric environment from check-in to check-out.
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Communicate
Deploy staff and allocate resources when and where needed, and manage communication in unforeseen circumstances. Send notifications when something changes.
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Rosters
Maintain accurate records, ensuring participant safety and smooth logistics. Contact information is readily available, and special needs are documented and integrated into the execution plan.
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Reports
Real-time financial reports monitor actual expenses against budgets, and integrations with accounting systems reduce manual input and minimize errors.
And much, much more...
Below you will find a detailed list of all the features in Bilberry Base. Didn't find what you were looking for? Get in touch with Bilberry, and we will see if we can help you.
- Secure payment gateways
- Support for major credit cards and digital payment options
- Automated reminders and confirmations are sent to customers via email and SMS
- Participant self-service login with booking history, preferences, and personal details
Personnel Planning
- Staff scheduling is optimized based on skills, availability, and client requirements, ensuring the right personnel for each event
- The system matches staff with specific event needs, ensuring optimal staffing levels and expertise
- Conflicts in staff schedules are swiftly resolved through automated notifications, preventing overbooking and under-utilization
- Staff members can update their availability and preferences, allowing for efficient scheduling and resource allocation
Resource Planning
- Resources are allocated efficiently based on event demands, preventing wastage and ensuring maximum utilization
- Prevent conflicts in resource allocation, especially during high- demand periods, ensuring smooth operations
- Share resources between products and close on first booking modes
- Real-time monitoring of resource condition and maintenance schedules for reliability and customer safety
- Automated alerts notify staff about resource availability, enabling timely replenishment and preventing shortages
Supplier Management
- Cultivate strong supplier relationships, ensuring reliability and high-quality service
- Collaborate with reliable suppliers, integrating their services seamlessly to maintain consistent quality and timely deliveries
- Manage supplier resources through our system, ensuring strong relationships and control
- System for sharing bookings, schedules and other important information for joint deliveries
- Leverage the Partner Network for automated sales and accounting transactions between partners
Custom Events - Automated
- Out-of-the-box support for custom events
- Allow clients to customize events instantly, adjusting rosters, suppliers, personnel, and resources in real-time
- Last-minute changes are seamlessly integrated, ensuring that client specifications are met without compromising event quality
- Communication among stakeholders is facilitated through instant updates, ensuring everyone is on the same page
- Our customized events are integrated with CRM and digital signing, ensuring alignment between what you sell and what you deliver
Overview, Analytics, and Control
- Utilize real-time data for informed decisions, enhancing efficiency and success
- Real-time data is utilized to monitor progress, participant engagement, and resource utilization, enabling quick decision- making
- Analytics tools provide insights into performance and customer behavior
- Our centralized dashboard offers a real-time view of ongoing activities, allowing for proactive management and adjustments
- Data-driven decisions optimize operations, enhancing customer experiences and ensuring seamless delivery
Economic Forecasting and Prognosis
- Forecast demands and adapt strategies, ensuring economic sustainability and growth
- Data-driven forecasts enable proactive resource allocation, strategic pricing, and demand-based adjustments, maximizing profitability
- Dynamic pricing strategies are adjusted based on demand forecasts, ensuring revenue optimization
- Continuous monitoring validates forecast accuracy, allowing for timely adjustments to strategies and operations
- Processes ensure that financial forecasts align with actual performance, guiding future economic predictions
Safety and Compliance Tracking
- Adhering to safety protocols to ensure participant well-being, adhering to industry standards and regulations
- Keep track of staff certifications ensuring compliance with safety standards
- Reporting on incidents, deviations and resolution fosters continuous safety improvement and accountability
- Regular updates on safety regulations and best practices to guarantee compliance
Great Booking Journey on Your Website
- Out-of-the-box booking journey easily implemented on your existing website
- Extensive widget library with the tools you need to attract, convert, and retain customers
- Responsive design that works on all screen sizes, from mobile to 5k displays
- Optimized for search (SEO), user- friendly, and easy to set up with analytics for added insight in customer conversion
Upsell
- Enhance your booking process with additional services and experiences
- Offer curated upsell suggestions relevant to the customer's booking
- Strategically time extras to feel natural in the booking journey
- Use questions to fine-tune your booking process for better delivery
API Integrations with OTAs
- Implementing safety protocols to ensure participant well-being, while adhering to industry standards and regulations
- Track staff certifications to ensure compliance with safety standards
- Incident reporting, deviations and resolution reporting for continuous safety improvement and accountability
- Regular updates on safety regulations and best practices to guarantee compliance
Tailor-Made Offers with Digital Signing
- Create personalized offers quickly and efficiently
- Ensure relevance, value, and a strong connection with individual clients or groups
- Designed to captivate and convert business, whether in the FIT or MICE market
- Utilize digital signing for quick and easy confirmations
- Tap right into your existing resources, staff and products
Price and Rules Engine
- Dynamic pricing system based on demand, seasonality, and market trends
- Flexible pricing rules that cater to different customer segments
- Dynamic packaging options, bundling activities and services to offer attractive deals
- Early bird offers and premium pricing for limited capacity
Packages
- Create attractive and comprehensive packages combining various activities, accommodations, and amenities
- Customize packages for specific occasions or themes
- Collaborate with local businesses or attractions to include exclusive experiences
- Build curated packages with our Partner Network
Memberships
- Add versatile membership plans with personalized benefits
- Create subscriptions for your return customers
- Utilize digital punch cards for flexible pay-as-you-go options
- Boost sales with strategic promotional bundles
Gift Cards
- User-friendly gift card purchase and redemption process
- Promote gift cards as personalized and memorable gifts
- Offer special promotions or discounts for gift card purchases
- Turn refunds into gift cards
Multilingual and Multi-Currency Support
- Available in multiple languages
- Real-time currency conversion
- Flexible payment methods
- Customer service in multiple languages
- User interface adapts to language and currency preferences
Payment Gateway Integrations
- Secure payment gateways, including major credit cards and digital payment options
- A seamless checkout process for minimizing friction and preventing abandoned bookings
- Streamlined management of partial and full refunds
- Detailed economic insights and essential reporting functionalities
- Stripe and Nets Easy integration
- Contact us for additional integrations
Mobile Point of Sale (mPOS)
- Mobile devices for on-site booking and payment processing
- Synchronized with the central booking system, maintaining real-time data accuracy and availability
- Scanning of tickets and servicing memberships, subscriptions and digital passes
- Stringent security measures protect customer data during mobile payment transactions
GDPR and Data Security Compliance
- GDPR compliant
- Customer data is protected through robust security measures
- Transparent data usage policies and customer consent mechanisms
- Our staff members are trained in responsible data management, following strict protocols for data access, storage, and usage.
Operational Control
- Real-time monitoring showing activity progress, staff locations, and resource usage
- Detailed pre-arrival insights on reservations
- Strategically deploy staff and allocate resources
- Guest/participant information is integrated and accessible to staff
- Special requests and preferences documented and integrated into the event execution process
- Systematic processes guarantees all necessary arrangements are made
- Manage and communicate unforeseen circumstances
Rosters and Manifests
- Details on participants, staff, and resources involved in each activity
- Contact information and essential medical information on participants
- Updated rosters in real-time, reflecting last-minute changes or additions
- Verify attendance, track equipment usage, and maintain accurate records
Friction-Free Delivery
- Optimize every interaction
- Minimize waiting times and streamline check-ins
- Effective communication prevents confusion and delays
- Optimized the overall flow of activities
- Real-time updates and instant notifications about any changes
Personnel Instructions and Shared Knowledge
- Communicate instructions to guide staff
- Knowledge sharing functionality to gain best practices, learnings, and event-specific insights among staff
- Assign team leads, coordinate timings, designate locations, and assess skill matrices
- Align staff with specific requirements
Resource Booking System
- Real-time resource availability to prevent overbooking, shortages, and disruptions
- Inventory tracking for timely replenishment of resources
- Resource usage and allocation optimization to prevent waste and under-utilization
- Synchronized with planning and sales
360° Customer View
- Centralized database for customer preferences, activities history, and feedback
- Participant information is integrated and accessible to staff
- Real-time updates on participant activities and interactions
- Staff can review participant profiles, preferences, and feedback in real-time
HSE (Health, Safety, and Environment) and Deviation Control
- Safety protocols are communicated and followed up
- Manage deviations from planned activities to maintain safety standards
- Deviations during activities are reported and stored in the HSE system for documentation and follow-up
Financial Reporting and Analysis
- Maintain detailed financial records for activities, tracking revenue, expenses, and profitability
- Generate real-time financial reports to monitor cash flow and analyze financial trends
- Monitor actual expenses against budgets
- Analyze financial data to identify profitable activities and areas for improvement
Integrations with Accounting Systems
- Reduce manual input and ensure accurate financial records
- Automated invoicing and payment processes
- Streamline financial reporting